Just wanted to send you a note to tell you in writing how pleased our family is with our backyard renovation. It is nothing of spectacular. You and your capable team at Ideal Landscape Services Inc. transformed our cramped, crowded, useless space yard into a paradise that is now a joy for our family. The kid’s area is safe and comfortable with a soft surface for them to land on. The landscaping is beautiful to all the senses. The new pergola and surface under it are just beautiful.
I also wanted to compliment the promptness and attention to detail demonstrated throughout this project. I know that you said the destruction would all happen in a day, but I simply did not believe you. But you prove me wrong. It did happen in a day. The reconstruction you said would take about a week and I was sure it would take at least two. Again, you were correct. Based on your performance I have a confidence and trust in your estimates of time and cost.
Your team has given us back this space and made it functional, beautiful and safe.
Please feel free to use this letter as a recommendation to your future clients. I would be pleased to show anyone your handiwork and to discuss your business practices. You have earned a customer for life.